Our promise
Warranty & transport damage.
Glass is fragile, but we make sure it reaches you safely. And if something unexpectedly does go wrong? Then we sort it out for you without hassle. Here you'll read exactly what you can count on.
What you can count on
Intactness guarantee
You order glass, not shards. Does your pane arrive damaged or broken? Then we arrange a new one as quickly as possible or take care of a repair. After all, the transport is always insured.
Insured glass transport
We deliver with specialised glass transport throughout the Netherlands and Flanders. Our drivers know exactly how to handle a fragile load — whether they're delivering to a home or in the middle of a busy building site.
Statutory product warranty
Your product simply has to do what you may reasonably expect of it. In addition to this statutory warranty, specific product types (such as HR++ or laminated glass) often carry extra generous manufacturer warranties. Unsure about the warranty on a specific product? Then just get in touch with us.
Reporting transport damage
Did something go wrong in transit after all? That's a shame. Follow these three steps and we'll have it sorted quickly.
- 1
Check immediately on receipt
Inspect your glass as soon as it comes out of the vehicle, ideally before the driver leaves. See a scratch or something broken? Then note it immediately on the consignment note or delivery slip and, if in doubt, always sign ‘under reservation’
- 2
Take clear photos
Record the damage well. Photograph the crack or scratch in the glass, but also take clear photos of the packaging or the glass rack. Keep your order number to hand as well.
- 3
Report it within 48 hours
Send us a message no later than 48 hours after receipt via the contact page. Include your photos and order number. As soon as we receive your report, we get to work for you right away.
What is not covered by the warranty?
We're flexible, but we can't cover everything. Damage that occurs after delivery is at your own risk. The following is in any case outside the warranty:
- Breakage or scratches occurring during your own installation.
- Damage due to incorrect use or improper maintenance.
- A pane that doesn't fit because you provided the wrong measurements yourself.
Measuring glass is precision work. Unsure about your dimensions? Then before ordering, read our handy explanation of measuring glass in the knowledge base.
Questions about your glass, thickness or sizes?
Our glass experts think along with you — from the right thickness to measuring and processing.