Your rights
Right of withdrawal.
Clear up front: what you can and can't return, and why.
Standard glass accessories
14-day cooling-off period
For standard glass accessories (such as glass clamps, profiles, sealant and tools) you as a consumer have 14-day cooling-off period. You may withdraw and return the item unused within that period. The period starts on the day you receive the order; after notifying us you have another 14 days to return the item.
Custom glass
Excluded from the right of withdrawal
Custom glass is produced especially for you to the specified dimensions. This is made-to-measure and therefore legally excluded from the right of withdrawal (art. 6:230p sub f Dutch Civil Code). We deliberately state this clearly up front — in the configurator, in your cart and on your confirmation. So always check your measurements carefully; the "Check your measurements" step helps you with this.
Withdrawing from a standard item
Want to withdraw from a standard item? Then use our digital withdrawal button. You enter your order number and email address, and we confirm your request by email — after which the return period begins.
Return period and return costs
U hebt na ontvangst 14 dagen bedenktijd op standaard glasartikelen. Meld uw retour binnen die termijn aan; daarna hebt u nog eens 14 dagen om het artikel terug te sturen. De kosten van het terugsturen zijn voor eigen rekening:
| Country | Cooling-off period | Return costs |
|---|---|---|
| Netherlands | 14 days | € 18,15 |
| Belgium | 14 days | € 24,20 |
Amounts include VAT and apply per return shipment. If you are returning something because there is a problem with the delivery — faulty, damaged in transit or wrongly delivered — then of course we cover the return costs. Glass made to measure is a custom product and falls outside the right of withdrawal; you can only return it if there is something wrong with it.
Questions about your glass, thickness or sizes?
Our glass experts think along with you — from the right thickness to measuring and processing.